DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you do not need to create an account to place an order. However, we suggest creating an Alexandre Birman account to keep track of your orders.
WHAT ARE THE BENEFITS OF HAVING AN ALEXANDRE BIRMAN ACCOUNT?
Set up an Alexandre Birman account to enjoy exclusive benefits, such as but not limited to:
• Stored your personal details for a quicker checkout experience;
• Access to your order history;
• Be the first to hear about new collections and announcements;
• Exclusive assistance through our Concierge experience;
• Personalized navigation on our website.
• Stored your personal details for a quicker checkout experience;
• Access to your order history;
• Be the first to hear about new collections and announcements;
• Exclusive assistance through our Concierge experience;
• Personalized navigation on our website.
DO YOU OFFER MADE-TO-ORDER OPTIONS?
Yes!
You can contact our Boutiques or receive more information and instructions by contacting our Customer Care team.
You can contact our Boutiques or receive more information and instructions by contacting our Customer Care team.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept over 50 local payment options. Available payment methods are based on your shipping country and will be displayed at checkout where applicable.
For all US orders, we accept the following:
• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• Apple Pay
• Klarna
• Shop Pay
• Google Pay
• Meta Pay
• PayPal - Only for International destinations
For all US orders, we accept the following:
• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• Apple Pay
• Klarna
• Shop Pay
• Google Pay
• Meta Pay
• PayPal - Only for International destinations
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Inside the U.S., orders are processed Monday to Friday (excluding holidays) and are shipped within 1-3 business days, beginning after the order is placed and approved.
Outside the U.S., orders are processed Monday to Friday (excluding holidays) and are shipped within 1-5 business days, beginning after the order is placed and approved.
Once your order is processed, you will receive a shipping confirmation with your tracking information. For orders shipped within the U.S., orders will be shipped by FedEx. All other orders will be shipped through DHL. Please note that tracking details may only be available once the package has been received and scanned into the courier's system.
Outside the U.S., orders are processed Monday to Friday (excluding holidays) and are shipped within 1-5 business days, beginning after the order is placed and approved.
Once your order is processed, you will receive a shipping confirmation with your tracking information. For orders shipped within the U.S., orders will be shipped by FedEx. All other orders will be shipped through DHL. Please note that tracking details may only be available once the package has been received and scanned into the courier's system.
CAN I AMEND MY ORDER ONCE IT HAS BEEN PLACED?
To get your purchase to you as quickly as possible, we begin processing all orders as soon as they are received. As a result, we cannot adjust items or guarantee that we can accommodate any cancellation requests.
Don't hesitate to contact our Client Services team on 1 908 224-7626 so that one of our trusted advisers can assist you with any inquiries regarding your order.
Don't hesitate to contact our Client Services team on 1 908 224-7626 so that one of our trusted advisers can assist you with any inquiries regarding your order.